Terms and Conditions

The Buyer” and the terms “you”, “your” and “yours” mean the person who agrees to buy Goods and Services from MODBORN through the Website.

“Goods” and “Services” mean the goods and/or services agreed to be supplied by MODBORN to the Buyer under an agreement of sale.

“The Website” means MODBORN’s website – currently ( http://modborn.net )

By placing order (s) with us you will be deemed to have read, understood and agreed to these Terms and Conditions.  All other terms and conditions, including those that may be proposed in any order submitted by you, are expressly excluded and shall have no effect.

 If you need any clarification on anything within these Terms and Conditions then please contact us at sales@modborn.net  prior to placing an order. These terms relate to sales over the Internet only.  Separate terms and conditions apply to purchases made directly from our store/warehouse.

General

These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. 

Pricing and payment

We are very careful to ensure that all our prices are correct. However, if we on a rare occasion we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled, and will give you a full refund. Payment will be taken in full at checkout.

The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. As previously stated should the price change or be incorrect the contract is void and must be restarted by you the consumer.

Payment Methods 

We accept all major credit and debit cards including American Express, Visa, Visa Electron, MasterCard and Maestro.  When ordering you must provide us with your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or money transfer although we cannot dispatch the goods until payment has been cleared which can take approx. 5 days. Please send an email at sales@modborn.net for Bank account details.
 

Availability of Goods 

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. The majority of items offered for sale on this website are in stock and available for fast delivery. Items that are not in stock are ordered in and may take up to 10 weeks to deliver, please contact us to check availability. 

The accuracy of Product Information 

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists or been gathered from public-domain sources. Our intention is that all information on the website should be as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual. 

Typographical Errors 

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers,  we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges). 

Cancellation

You may cancel your order at any time by contacting us on sales@modborn.net. If your goods have not been dispatched, other than as detailed below, we will refund the full price of the items and any delivery charge to the same card account you used to purchase the goods. If you decide to cancel items (before delivery has taken place) that are bespoke, made-to-measure or have been specially ordered for you, it may be unlikely that we will be able to sell these at the full selling price to another customer. In these instances, we have the right to deduct a cancellation fee from your refund.

If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 3 working days for full credit or refund less any applicable charges. Goods returned outside period will be subject to a restocking fee of 30%. It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of return. We do not uplift items. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products, please contact us.  If you do not return goods within 10 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked. The cancellation must be put into writing and received within the 10 day period. 

We will endeavour to avoid any such charges but in some instances this may be unavoidable.

Returns policy

General care

The product(s) supplied are to be used for the purpose and in the manner for which they were designed. Most manufacturers include care and maintenance advice with their products, which should be read and followed. No responsibility will be accepted for damaged caused by cleaning if the care and maintenance instructions have not been followed

Warranty / Guarantee