I ordered two chairs at the same time. An Eames and a Pony LC4. I was told that there was a slight delay on the Pony and would have to wait 3-4 weeks. My Eames chair arrived within a week of ordering. It was well packed but upon opening there was a slight paint flaking on the leg of the chair. Very hard to notice but nonetheless a bit annoying. I advised them of this and they offered a small refund which I gladly accepted. The advisor was very responsive to emails answering sometimes within minutes and it was a pleaseure to feel there was someone there.The chair itself is wonderful and now sits proudly in the living room with a race to see who can get to it including my 6yr old!