I ordered a Charles Eames style chair and ottoman in rosewood and black leather from Modborn as their site was informative and clear with competitive prices. The item was sent via courier the next day with tracking information. Sadly the courier managed to send both packages of this item in two separate and incorrect directions. I informed Modborn about this as soon as I became aware of it and they kept me up to date with their earnest efforts to correct this situation over a few days. When no result was forthcoming from the courier within a week they sent a replacement chair via a different courier which arrived within two days. The product quality is excellent and was more than matched by their first class customer service. I can wholeheartedly recommend this company based on this experience!